Like Airbnb, when car renters are searching for a vehicle to rent the first thing, they look for are the reviews of the cars listing to see if the Host and their vehicle can meet their expectations. To ensure you Guests have a 5 Star experience and leave a healthy review, consider the following:
- Listing Accuracy
Bait and switching are a big turn off. Whatever you have detailed on your listing should be upheld. In a scenario where an item promised in your listing is no longer available contact the customer and workout a way to compensate or find an alternative.
Maintaining your vehicle is critical. Majority of poor reviews are a result of the vehicle having some mechanical issue. If can try to solve the minor things like changing the oil or tires on your own. Maintenance will prevent any serious issue from arising in the long run.
Be courteous and transparent during your customer’s entire booking. A simple greeting message, pre and post. Professionalism and hospitality go a long way!